Cold side: water, leaks and bathrooms
Water where it shouldn't be? Turn it off, then call.
Your stopcock is usually under the kitchen sink. Turn it clockwise, then ring us. For leaks and bursts we come the same day across Norwich, seven days a week from 7am to 10pm.
What's in the price
- Same-day call-out for leaks and bursts, seven days a week
- The leak found and stopped, not just the bucket emptied
- A permanent repair where we can do it on the day
- A written note of the damage for your insurer, if you need one
What it tends to cost
from £90
for the first hour (sample figure)
£90 for the first hour on site, then £20 per quarter hour. Evenings and Sundays are £130 for the first hour. You'll know before we start.
How it goes
- 1
Water off, then call
Stopcock clockwise. If you can't find it, we'll talk you to it on the phone.
- 2
We come out
Same day for anything that's actually leaking. Usually within a few hours.
- 3
Fixed properly
A permanent repair where possible, and a note for the insurer if you need one.
“Water coming through the kitchen ceiling on a Sunday. Dan answered, talked me through the stopcock, and was here within the hour.”
Questions people ask
Where's my stopcock?
Most often under the kitchen sink, sometimes in a downstairs toilet or under the stairs. Clockwise to close. Can't find it? Ring us and we'll help.
Do you come out at night?
We take emergency calls from 7am to 10pm, seven days. A leak in the small hours: turn the water off and we'll be first through the door in the morning.
Will my insurance cover it?
Often the damage is, though not always the repair. We'll write up what we found and what we did, which is what insurers ask for.
Get a price for leaks & emergency plumbing
Tell Dan what you need and add a photo or two. These help most:
- Where the water is coming from
- The ceiling or floor it's reached
- Your stopcock, if you can't turn it
Rather talk? 07700 900311